NEWCASTLE council's on-demand bulk waste service will continue in its current state, despite complaints from renters and charities.
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For three years the council has run a kerbside collection booking system, allowing ratepayers two free bulk rubbish pick-ups per year.
Alternatively, ratepayers could also request a voucher to take the rubbish to the tip themselves, or a combination of the two services.
Newcastle renters, who make up more than 30 per cent of the population, have been forced to go through their strata managers or landlords to organise a pick-up.
Councillor Michael Osborne said many Newcastle renters were not happy with the new arrangements.
In the neighbouring council of Lake Macquarie, both homeowners and renters are provided with two scheduled rubbish pick-ups a year.
Since the new arrangements started in Newcastle, local charities have reported an increase in dumping of unwanted items, including old furniture.
At last week's council meeting, councillors voted in favour of continuing the current arrangements.
Since the council started the trial in 2012, it has saved more than $130,000 annually, and collected $40,000 a year in scrap metal recovery payments.
A report given to councillors said there was no need to increase the service, as only 16 per cent of households (excluding Housing NSW properties) used it twice in 2014.
Newcastle council director of infrastructure Frank Cordingley said council staff would investigate the situation for renters further in the months to come.