NBN promises local approach to problems

A localised approach is being taken to problems and education around the National Broadband Network in the Hunter, the NBN has announced. 

Newcastle and Lake Macquarie will soon have access to NBN Local, a team tasked with addressing concerns and educating Hunter residents about how to switch on to the federal government's high-speed broadband network.

"By having a greater presence in Newcastle, we’ll be able to work more collaboratively with the community in order to understand the complexities of the build and local telecommunications needs," NBN Local Newcastle team leader Amber Dornbusch said.

"With the rollout almost complete in Newcastle, it is more important than ever we continue to educate local communities on the status of the rollout, what they need to do to connect as well as how to resolve any issues.

The program is being rolled-out nationally, featuring state-based teams which are then broken down into regional patches, with local managers able to access a large pool of resources for the communities they serve.

Like many parts of Australia, the Hunter has a history of well-documented complaints from customers who have faced a range of issues with the arrival of the NBN.